Mandate

The Anti Red – Tape Act of 2007

The Anti Red-Tape Act of 2007 otherwise known as R.A 9485 mandates all LGUs to formulate, implement and monitor a Citizen’s Charter with the objectives of promoting integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government.

It also advocates the promotion of good local governance through clear, transparent, accountable and responsive public service delivery at lesser cost, the reduction of vulnerability to graft and corruption, the provision of feedback mechanism from stakeholders, as basis for assessing the performance of public servants and customer satisfaction.

Embodied also in the Act, is the provision of equal service and treatment of stakeholders, putting up of a complaint desk and the opportunity for people participation on service improvement.

Through the Citizen’s Charter, the public will be informed as to the step by step procedure for availing a particular service and the guaranteed performance level that the stakeholders may expect for that service, including the person responsible for that particular service.

The Citizen’s Charter is not new to LGUs, it started way back in the 90’s thru the Civil Service Commission Program. “Mamamayan Muna Bago Mamaya Na” LGUs were mandated to provide quality service to their clients. Service pledges were posted including the people responsible and the processing time for the completion of the service hence, awareness was then inculcated to service provides and the recipients of the service.

Likewise, the Department of Trade and Industry, thru the Internal Monitoring and Control System, particularly the processing and issuance of business/Mayor’s permit has created awareness and responsibility among the service providers.
R.A. 9485, Administrative Order No. 241, DILG Memo Circular No. 20008-164 and CSC Memo Circular No. 14, S 2008 becomes the driving force in crafting the Citizen Charter.